The process of CHC through the eyes of Maud and an example of the efficiency benefits of implementing CHC2DST.
Tracey Cole, Head of Continuing Healthcare / Complex CareNHS South Cheshire CCG
The current process of Continuing Healthcare Assessments is often paper and phone-based and involves the co-ordination of multi-disciplinary teams across different organisational silos.
A lack of transparency in the assessment process can lead to unnecessary delays. One team’s uncompleted task can halt the entire process; whether it be because of admin delays on missing paperwork, incomplete assessment information or delays in communication.
Improve the assessment services to patients and carers and staff
Improve communication across stakeholders
Improve decision making speed and accuracy
Reduce Delayed Transfers of Care numbers
Improve work allocation and follow-up scheduling
Improve accuracy and retrieval of completed CHC Checklist and DST
Reduce legal appeals through better record keeping
Reduce processing costs by eliminating inefficiencies